Connecting People to Value: Winning the Transformation Game

When you order an item from home and the doorbell rings with your delivery six hours later, you’re experiencing the gold standard of customer service. Chances are, your order came from Amazon, which has set and then exceeded the standard for eCommerce – even during the height of a global pandemic. The Amazon effect, as it has come to be known, has changed our expectations for customer experience forever. As consumers, we all view our interactions, both personal and professional, through a distinctly Amazon lens.

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AI/Machine Learning Blog

The B2B Proposition: AI/Machine Learning Technologies Enable Global Industrial Transformation

Urgent demand for a new era of industrial automation based on the IIoT (Industrial Internet of Things) is now a primary driver for Digital Transformation (DT). The benefits that will be realized are significant, and like any technology / digital operating model evolution there will be challenges towards optimizing these capabilities. In regard to IIoT, there are currently limitations in terms of data scaling and speed of operation that impact its success. It’s no wonder that into this space has stepped ‘Machine Learning and Training’ and ‘Inferencing’, which together enable decision-making at scale and at speeds approaching real time. Collectively, this is called Artificial Intelligence or ‘AI’.

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Digital Transformation—An Imperative for Effective Customer Enablement

Digital transformation is one of those terms that has taken on so many meanings over the past few years that it’s become a cliché across most industry sectors. While I agree that the term is overused and sometimes abused, it’s still a relevant way to describe the metamorphosis that occurs when companies embrace customer-centric business models.

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Mike joined Molex as Chief Digital Officer in October 2019. In this role, he is driving the continued evolution of digital technology as a strategic partner to the business, identifying emerging opportunities and creating new business based on the power of digital innovation and what it can bring to the customer experience.

For Mike, culture, communication and collaboration are key drivers of a high-performing team that works with an entrepreneurial mindset to help drive business success. As the lines in business between IT, Marketing, Supply Chain and other functions become increasingly blurred and the pace of innovation continues to accelerate, IT professionals must utilize research and insights on what drives value in the digital economy to help achieve strategic directives. Mike balances investing in digitizing existing business models against innovation and then holds his team accountable for collaborating and innovating from a customer-centric mindset.

With extensive experience leading business transformation programs, Mike emphasizes the importance of managing change. This holistic approach addresses technology, process and people to accelerate change adoption and benefits realization.

He most recently served as senior vice president and CDO/CIO Aramark. Aramark (NYSE: ARMK) serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Aramark’s 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms.

As CDO/CIO starting in 2017, he succeeded in driving global improvements in operational excellence while overseeing all technology and digital-driven innovations to launch an enterprise-wide pivot to digital – not only driving business growth, but also optimizing both supply chain and operational efficiencies.

Prior to Aramark, Mike served as senior vice president at Royal Caribbean, where he was responsible for the implementation of new infrastructure and technology initiatives for one of the most elite travel and tourism offerings in the world.

Mike's track record for leadership spans diverse IT roles as well as general business management and even marketing and sales. Prior to Royal Caribbean, he served as Executive Vice President and CIO at Tory Burch, EVP and CIO at Direct Brands, Inc., and Senior Vice President and CIO at Godiva Chocolatier.

Mike is often called upon by to share his insights to retail, consumer packaged goods, and information technology executives. His recent speaking engagements include National Retail Federation, Google At Work, CIO Executive Forum, Gartner, SAP, and Boxworks. He also served as Vice President, National Programs of the New York chapter of the Society for Information Management (SIM), where drove the organization’s growth and elevated its draw as a leading resource for area CIOs.

In addition, he is an Advisory Board member of the World Business Process Outsourcing (BPO) Forum and a member of the Cash CIO forum. Mike is a charter member of the Infrastructure Executive Council, and a Columbia University IT MBA Mentor.

Mike earned a Bachelor of Arts degree from Seton Hall University in New Jersey and a Master of Business Administration from Saint Joseph’s University in Philadelphia. He continued his education by graduating from the Concourse Senior IT Executive Management Program and the Society of Information Management Regional Leadership Forum.